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The protection and the correct collection, processing and use of your personal data is of great importance to Accor Hotelservices UK Limited (“AccorHotels) as the operator of and the responsible person within the meaning of the EU General Data Protection Regulation (“GDPR”). We want you to feel that your data is safe with us. For us, data protection is a high-priority, a group-wide topic and we work with partners who also have the same attitude as us.

We would like to explain how we will use your personal data below. Please contact us on should you have any questions.

AccorHotels’ ten principles for protecting your personal data

In accordance with applicable regulations, in particular the GDPR, we have instituted the following ten principles throughout the AccorHotels family:

Lawfulness: We use personal data only if:

Fairness: We can explain why we need the personal data we collect.

Transparency: We inform people about the way we use their personal data

Storage limitation: We retain personal data for a limited period.

Why do we collect your data?

We collect and use your personal data only to the extent necessary in order to provide the content and services detailed on this website. We will expressly request your consent for the use of your personal data, where this is required.

What data do we collect?

We may collect information about you and/or the persons accompanying you, including the following:

When do we collect your personal data?

We collect your personal data when you decide to input your contact details into the ‘How can we help you?’ form.

Why do we collect your personal data and how long do we keep it?

Purpose/activity Legal basis for processing Retention period
Managing your enquiry about weddings Necessary for our legitimate interest in running our business and providing you with the requested information. Your enquiry is not stored by us and instead is sent directly to our commercial hotel partners.

How is my personal data shared with third-partys?

In order to effectively deal with your enquiry about weddings, we will share your personal data with internal and external recipients subject to the following conditions:

  1. We share your data with a number of authorised people and departments. This is to give the best possible answer to your query. The following teams may have access to your data:
    • Hotel staff at the Hotel(s) that you have chosen to contact in relation to your query;
    • Reservation staff using AccorHotels reservation tools
    • IT departments
    • Commercial partners and marketing services; and
    • Legal services if applicable
  2. With service providers and partners: your personal data may be sent to a third party for the purposes of supplying you with services, for example:
    • External service providers: IT sub-contractors, international call centres, banks, credit card issuers, external lawyers, dispatchers, printers.
    • Commercial partners: Accor SA may, unless you specify otherwise to the Data Privacy department, enhance your profile by sharing certain personal information with its preferred commercial partners. In this case, a trusted third party may cross-check, analyse and combine your data. This data processing will allow Accor SA and its privileged contractual partners to determine your interests and customer profile to allow us to send you personalized offers.
    • Social networking sites: In order to allow you to be identified on the AccorHotels website without the need to fill out a registration form, Accor SA has put in place a social network login system. If you log in using the social network login system, you explicitly authorize Accor SA to access and store the public data on your social network account (e.g. Facebook, LinkedIn, Google, Instagram…), as well as other data stated during use of such social network login system. Accor SA may also communicate your email address to social networks in order to identify whether you are already a user of the concerned social network and in order to post personalized, relevant adverts on your social network account if appropriate.
  3. With local authorities: We may be obliged to send your information to local authorities if this is required by law or as part of an inquiry. We will ensure that any such transfer is carried out in accordance with local regulations.

Protection of your personal data during international transfers

We will share the personal data you provide in the ‘How can we help form’ outside of the United Kingdom and the Republic of Ireland.

Data Security

Data privacy is very important to us and therefore we take appropriate technical and organizational measures, in accordance with applicable legal provisions (in particular: Art. 32 GDPR), to protect your personal data against illicit or accidental destruction, alteration or loss misuse and unauthorized access, modification or disclosure. To this end, we have taken technical measures (such as firewalls) and organizational measures (such as a user ID/password system, means of physical protection etc.) to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services.


We use cookies and/or other tracers on this website. To learn more about the way we use tracers and how to configure them, please consult our Policy about the use of tracers.

Your rights

You have the right to obtain information about and access your personal data collected by us, subject to any applicable legal provisions. Also you have the right to have your personal data rectified, erased or have the processing of it restricted. Furthermore you have the right to data portability.

In the event that you wish to exercise any of your above rights, please contact the Data Privacy department for the AccorHotels by sending an email to [UK address] or by writing to the address below:


10 Hammersmith Grove,

London W6 7AP

For the purposes of confidentiality and personal data protection, we will need to check your identity in order to respond to your request. In case of reasonable doubts concerning your identity you may be asked to include a copy of an official piece of identification, such as an ID card or passport, along with your request. A black and white copy of the relevant page of your identity document is sufficient.

All requests will receive a response as swiftly as possible.

You also have the right to lodge a complaint with a data protection authority. For your information. You can also contact AccorHotels data protection officer by writing to or to the above postal address.


We may modify this charter from time to time. Consequently, we recommend that you consult it regularly.