The protection and the correct collection, processing and use of your personal data is of great importance to Accor Hotelservices UK Limited (“AccorHotels”) as the operator of www.mercureweddings.com and the responsible person within the meaning of the EU General Data Protection Regulation (“GDPR”). We want you to feel that your data is safe with us. For us, data protection is a high-priority, a group-wide topic and we work with partners who also have the same attitude as us.
We would like to explain how we will use your personal data below. Please contact us on ACCORHOTELS.UK.GDPR@accor.com should you have any questions.
AccorHotels’ ten principles for protecting your personal data
In accordance with applicable regulations, in particular the GDPR, we have instituted the following ten principles throughout the AccorHotels family:
Lawfulness: We use personal data only if:
Fairness: We can explain why we need the personal data we collect.
Transparency: We inform people about the way we use their personal data
Storage limitation: We retain personal data for a limited period.
Why do we collect your data?
We collect and use your personal data only to the extent necessary in order to provide the content and services detailed on this website. We will expressly request your consent for the use of your personal data, where this is required.
What data do we collect?
We may collect information about you and/or the persons accompanying you, including the following:
When do we collect your personal data?
We collect your personal data when you decide to input your contact details into the ‘How can we help you?’ form.
Why do we collect your personal data and how long do we keep it?
|Purpose/activity||Legal basis for processing||Retention period|
|Managing your enquiry about weddings||Necessary for our legitimate interest in running our business and providing you with the requested information.||Your enquiry is not stored by us and instead is sent directly to our commercial hotel partners.|
How is my personal data shared with third-partys?
In order to effectively deal with your enquiry about weddings, we will share your personal data with internal and external recipients subject to the following conditions:
Protection of your personal data during international transfers
We will share the personal data you provide in the ‘How can we help form’ outside of the United Kingdom and the Republic of Ireland.
Data privacy is very important to us and therefore we take appropriate technical and organizational measures, in accordance with applicable legal provisions (in particular: Art. 32 GDPR), to protect your personal data against illicit or accidental destruction, alteration or loss misuse and unauthorized access, modification or disclosure. To this end, we have taken technical measures (such as firewalls) and organizational measures (such as a user ID/password system, means of physical protection etc.) to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services.
You have the right to obtain information about and access your personal data collected by us, subject to any applicable legal provisions. Also you have the right to have your personal data rectified, erased or have the processing of it restricted. Furthermore you have the right to data portability.
In the event that you wish to exercise any of your above rights, please contact the Data Privacy department for the AccorHotels by sending an email to [UK address] or by writing to the address below:
10 Hammersmith Grove,
London W6 7AP
For the purposes of confidentiality and personal data protection, we will need to check your identity in order to respond to your request. In case of reasonable doubts concerning your identity you may be asked to include a copy of an official piece of identification, such as an ID card or passport, along with your request. A black and white copy of the relevant page of your identity document is sufficient.
All requests will receive a response as swiftly as possible.
You also have the right to lodge a complaint with a data protection authority. For your information. You can also contact AccorHotels data protection officer by writing to firstname.lastname@example.org or to the above postal address.
We may modify this charter from time to time. Consequently, we recommend that you consult it regularly.